Right of Withdrawal Information
Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging. Some items are completely excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Furthermore, the following items cannot be returned: * Gift cards * Downloadable software products * Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchased items back to the manufacturer. In certain situations, only partial refunds are granted (if applicable) * Books with obvious signs of use * CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened. * Items not in their original condition, damaged, or missing parts for reasons not due to our error. * Items returned more than 30 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed. A credit will automatically be applied to your credit card or original method of payment within a few days. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be credited. Next, contact your bank. There is often a processing period before a refund is posted to your account. If you've done all of this and still have not received your refund, please contact us at info@peuka.com. Sale items (if applicable) Only regular-priced items may be refunded; sale items are unfortunately excluded from refunds. Exchanges (if applicable) Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, email us at info@peuka.com and send the item to: Schauenburgerstraße 116, Kiel, Schleswig-Holstein, 24118, Germany. Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, you will receive a gift voucher via email. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about your return. Shipping To return your product, you should mail your product to: Schauenburgerstraße 116, Kiel, Schleswig-Holstein, 24118, Germany. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for the exchanged item to reach you may vary depending on your country of residence. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
